Bee Speed Machine
Returns & Refunds
Contact us before sending a product back so we can review the situation and provide return instructions.
Start a request
Email [email protected] before returning a product. Include your order number, the product, the reason for return, a description of the problem, and photos when damage, machining or finish defects, or incorrect parts are involved. We will review the request and provide return instructions and an RMA authorization when required.
Identifying your return
Returned products must be identifiable by the associated order number and any RMA information provided by Bee Speed Machine. Do not send a product back without contacting us first; an unidentified or unauthorized return may delay or prevent processing.
Standard stocked products
Unused, uninstalled standard products in their original condition may be eligible for return after review. Approved refunds are issued to the original payment method after inspection. Original shipping charges are generally not refundable, and return shipping may be the customer's responsibility for an ordinary customer-requested return.
Defective, damaged, or incorrect items
Contact us promptly after discovery. These requests are reviewed separately from ordinary customer-requested returns. When a product is confirmed to be defective, damaged in transit, or incorrectly supplied, we will provide an appropriate resolution, which may include repair, replacement, return-shipping arrangements, or refund. Normal anodized color variation or acceptable machining variation is not necessarily a defect.
Compatibility and customer selection
Please verify compatibility before ordering. A correctly supplied standard item ordered for the wrong machine or configuration may be treated as a standard return if it remains unused and unmodified. Installed, modified, damaged, or incomplete items may not qualify for a full refund.
Custom-made products
Custom-manufactured, personalized, or made-to-approved-specification products generally cannot be returned for preference, changed requirements, or customer-supplied specification errors. This does not remove remedies for products that are defective or do not conform to the approved specifications.
Refund timing
After an approved return is received and inspected, we will notify you of the outcome. Financial institutions may require additional time to post an issued refund.
Last updated August 13, 2026